At Naughty Cookie, we want your experience to be as delightful as our treats. Unfortunately, perishable goodies like our scrumptious cookies can't take a U-turn. This means no returns, exchanges, or refunds on any of the delicious goods we send your way.

Keep in mind, we can't re-ship or refund if there's a shipping slip-up due to an incorrect address entered during your order. If you catch this error pronto, shoot an email to info@thenaughtycookie.com before we send your treats on their sweet journey.

Once your order is marked delivered or is in transit via USPS, refunds are off the table. If there's a hiccup and your cookies are MIA post-delivery, it's best to reach out to your local post office for some cookie detective work.

We're all about spreading joy, but we can't control delays caused by our shipping partners. Be it weather, mechanical glitches, strikes, or the unexpected, we can't offer refunds or re-sends in these cases. Your understanding means the world to us, and we appreciate your sweet support!