FAQ

We are here to answer your questions & make your shopping experience with us easy and sweet!


Do you ship nationwide? Yes, we sure do.

Do you ship outside the Continental U.S.? Yes, we ship to Hawaii and Alaska!

When should I expect my Naughty Cookies to arrive?

Please view our HOLIDAY SHIPPING SCHEDULE.  Our next ship out date will be the week of December 14th, 2020. 

Regular (non-holiday) Shipping Schedule:

All orders are sent via USPS Priority shipping. Once your order has shipped (not from the time the order is placed) the average delivery time is 1-3 business days, depending on your region. Please refer to our Shipping Policy for a more detailed explanation about our shipping process.

What is your return/refund policy? We do not accept returns nor grant refunds. Please refer back to our Refund Policy for further details.

Where is The Naughty Cookie located? We are an exclusive online cookie shop and bake our famous vegan cookies out of a licensed commercial kitchen based in Los Angeles, California.

What is the shelf life of the cookies? Our cookies are preservative free and will last up to 5 days at room temperature and up to 2 months in the freezer upon delivery (refrigeration dries them out). That's right, they also make for delicious ice cream sandwiches! Please note: All cookies containing pretzels & chips should be consumed within 3 days of receiving them due to the fragile state of their ingredients. 

Can my cookies be reheated? If you like your cookies warm, chewy and gooey, we highly recommend reheating our cookies for about 15 seconds in the microwave or 3-5 minutes at 350 degrees in the oven. However, we do not recommend heating cookies containing pretzels or chips in them because these ingredients are sensitive to heating. 

Do your cookies have soy in them? Yes. Our chocolate chips and vegan butter contain a small amount of soy lecithin.

Are your cookies gluten-free? At this time we are not offering gluten-free options but we are sure to make you fall in love with us all over again once we do!

Do your cookies contain nuts in them? The majority of our cookies are nut-free with the exception of our Peanut Butter Chocolate Chip cookies that contain peanuts and our Rockin' Road cookies that contain pecans. All cookies do contain a small amount of organic coconut oil as well. Please note we do work in a shared commercial kitchen facility that also handles all tree nuts, egg, dairy, soy. We try our very best to avoid cross contamination but there is still a chance of cross contact.

Do you offer flavor substitutions? All cookie listings come as is, we do not offer any substitutions at this time.

Will there be a packing slip/invoice sent with my package? No, we do not include this in your package. An email will be sent to you with your order confirmation details. 

I entered the incorrect shipping address, what should I do? Please email us at info@thenaughtycookie.com as soon as possible with your order # and the correct delivery address. If your order was already shipped, we unfortunately will not be able to make changes to the delivery address and do not offer refunds for any packages returned to us as a result. 

I would like to send The Naughty Cookie as a gift, is there an option to include a gift message? First off, we would like to say thank you for sharing our cookies with your family, friends and/or co-workers, we appreciate you! And yes, we offer a gift message option which you can find in the cart page section. Feel free to leave your sweet note and who the package is from or leave it blank if being a secret admirer is your thing!

Are the cookies individually packaged? Yes, all cookies arrive in their individual branded cookie sleeves and nestled inside a signature Naughty Cookie pink box.

Do your cookies taste vegan? Our cookies taste amazing, so much so that a lot of our naughty cookie customers are not vegan!

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