FAQ
Shipping:
- Nationwide Shipping: Yes, we ship nationwide!
- Hawaii and Alaska: We've got you covered – we ship to Hawaii and Alaska!
- Delivery Time: Expect your Naughty Cookies in 1-4 business days with our USPS Priority shipping.
Policies:
- Return/Refund Policy: Unfortunately, we don't accept returns or offer refunds. Please refer back to our Refund Policy for further details.
- Location: We're an exclusive online cookie shop based in Los Angeles, California.
- Please refer to our Shipping Policy for a more detailed explanation about our shipping process.
Product Info:
- Shelf Life: Enjoy our preservative-free cookies for up to 4 months at room temperature or up to 1 year in the freezer.
- Reheating: For that warm, gooey goodness, reheat for 15 seconds in the microwave or 3-5 minutes at 350 degrees in the oven.
- Ingredients: Yes, our cookies contain soy. Our chocolate chips and vegan butter have a small amount of soy lecithin.
- Gluten-Free Option: Exciting news – we now offer a delicious Gluten-Free Chocolate Chip cookie!
- Nut Allergies: Most of our cookies are nut-free, except for the Peanut Butter Chocolate Chip cookies. Please be aware of possible cross-contact.
Order Details:
- Substitutions: Sorry, no substitutions available at the moment.
- Packing Slip/Invoice: We're saving trees – no packing slip in your package. You'll get an email confirmation.
Address & Gifts:
- Incorrect Shipping Address: Email us ASAP at info@thenaughtycookie.com with your order # and the correct address. If your order was already shipped, we unfortunately will not be able to make changes to the delivery address and do not offer refunds for any packages returned to us as a result.
- Gift Messages: Spread the sweetness! Add a personal touch with a gift message during checkout.
Packaging:
- Individually Packaged: Each cookie comes in its own branded, eco-friendly sleeve – perfect for grab-and-go, and the sweetest gift!
Taste:
- Vegan Taste: Our cookies taste amazing, loved by both our vegan and non-vegan customers!
