We are here to answer your questions & make your shopping experience easy and sweet!
When should I expect my Naughty Cookies to arrive?
PLEASE NOTE: Orders placed on/after Monday, December 16th will be shipped out on Wednesday, January 8th, when we will be back to our regular shipping schedule. Happy Holidays!
Due to the high demand for our cookies, to keep things running smoothly and precise we ship out orders every Wednesday. Orders placed by Sunday of each week will be shipped out the following Wednesday.
For example: If you place an order with us on a Monday and/or Tuesday your order will be shipped out next week on Wednesday.
We ship orders within 24 hours of baking and we are happy to say our cookies are preservative-free therefore shipped via USPS Priority Mail and will be delivered to you 1-3 business days (depending on your region) after they have been shipped out, to ensure the freshness of the cookies. You will also receive a tracking number via email once your package has been sent to USPS. We kindly advise that you please track your package as our cookies are precious cargo and you wouldn't want them sitting outside on a sunny day or a rainy day. Plus this way you can have them at their freshest state!
Please contact us directly via email at for any questions and/or if you are planning to purchase a large sum of cookies and have a preferred date on when you would like them to arrive. We will do our best to accommodate if the order is placed in a timely fashion.
*The Naughty Cookie is not responsible for delays in transit once your package has been transferred to the carrier.
Where is The Naughty Cookie located ?
We are a sweet online shop based out of Los Angeles, CA.
I checked my tracking number and it said my package was delivered but I never recevied it, what should I do?
Once the order has been shipped it is up to the customer to track their package with the provided tracking number. We do not take any responsibility for any deliveries that have been marked delivered but may have not been received. So please keep an eye on your tracking number and make sure you are in town when the package arrives so that you can enjoy them at their maximum freshness!
What is your Return & Refund Policy?
Unfortunately, we cannot cancel or make changes to your order due to the limited processing time.
The Naughty Cookie does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing or packaging.
We are not responsible for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, terrorism safety control, inaccurate shipping information, or mistakes on the part of our shipping partners' employees. Therefore, we are not able to offer refunds for those reasons.
Do you ship outside Continental U.S.?
At this time we only ship within the Continental U.S. but stay tuned the possibilities are endless at The Naughty Cookie!
How do I stay up to date with the latest Naughty Cookie news?
You can subscribe to our mailing list via our website. You can also follow us on instagram @thenaughtycookie, facebook and you can always tweet us @thenaughtycooki
Do the cookies have almonds and/or any other tree nuts in them?
Our cookies do not have almonds in them. They do have coconut oil & a small amount of soy in them and our Peanut Butter Chocolate Chip has organic non-hydrogenated peanut butter.
How long will my cookies last?
There are no added preservatives in the cookies and will last up to 5 days at room temperature, 2 weeks in the fridge and up to 2 months in the freezer upon delivery. That's right, they also make for delicious ice cream sandwiches! If indulging isn't on the menu, we encourage you to pop a few cookies in the freezer and break off some cookie pieces for a sweet treat!
What if I want to order the cookies as gifts for friends, family and/or clients?
All cookies are individually packaged in our signature pink box and without a packing slip making them the ideal sweet gift! Please be sure no matter who the cookies are being sent to that the receiver is in town or has someone that can bring in their cookie delivery away from direct sunlight and into room temperature to avoid the chocolate from melting. If the cookies are outside in the heat for too long and the chocolate happens to melt (they are still so delicious) just pop them in the fridge or let sit in room temperature for a few minutes, the chocolate will solidify once again.
We also offer a Gift Message section where you can write a sweet note for your Naughty Cookie receiver or keep it blank if being a secret admirer is your thing.
Are your cookies gluten-free?
What makes The Naughty Cookie vegan?
Our cookies are made without any animal by-products in them, that's right, no eggs nor dairy in these cookies just straight-up cruelty-free goodness. There is also no bone char in the flour and sugar we use.
What is Bone Char & what is its purpose in food?
Bone char is a porous, black, granular material produced by charring animal bones. While bone char is used to bleach and filter the majority of sugars and flours, not all sugars and flours contain bone char and after countless research, we found the best flour and sugars that are bone char free!
Do your cookies taste vegan?
Our cookies taste amazing! So much so that a lot of our naughty cookie customers are not vegan.